If you do not recognise a transaction, please report it immediately by calling to MYCU Card Services:

Call  +353 (1) 511 94 94

The following tips might help you recognise a transaction:

• Might you have given your card and credentials to someone else?
• Some merchants use unusual names for their statement entries. Please check this Unusual Merchant Names list.

If you wish to dispute a transaction:

• Please try and resolve this directly with the merchant first, and retain evidence of contact and correspondence (this will help later)
• Contact your credit union who will assist you through the process.
• If you have been unable to resolve matters directly with the merchant, you will be asked to complete and sign the MYCU Transaction Dispute Form (Click here to download)

Once you complete the MYCU Transaction Dispute Form please return it to your Credit Union.